Refund & Cancellation Policy

PaperGen sells digital credits used to create and scan question papers. Because credits are delivered instantly and consumed as a digital service, this policy explains when refunds and cancellations apply.

1. Credit packs (one-time)

• Credits are added to your account immediately after payment.
• Used credits are non-refundable, as the service has already been delivered.
• Unused credits from a pack may be refunded if you request it within 7 days of purchase and the credits have not been used. We refund to the original payment method.

2. Subscription plans

• You can cancel anytime from your account or by contacting us. Cancellation stops future renewals.
• On cancellation you keep access and any credits already granted until the end of the current billing cycle.
• We do not provide pro-rated refunds for the current cycle once it has been charged, unless required by law.

3. Failed or duplicate payments

• If you were charged but credits were not added, contact us — we will add the credits or refund the charge.
• Accidental duplicate charges are fully refunded.
• Payments that fail at the bank/UPI step are auto-reversed by the payment provider, usually within 5–7 working days.

4. How to request a refund

Email pradyumnagkulkarni93@gmail.com from your registered email with your transaction details (date, amount, payment reference). We respond within 3 working days. Approved refunds are processed to the original payment method, typically within 5–7 working days via our payment partner (Razorpay).

5. Free credits

Signup-bonus and promotional credits are free and carry no monetary value; they are not refundable or exchangeable for cash.

6. Contact

For any billing concern, see our Contact page or email pradyumnagkulkarni93@gmail.com.